STANDARD TERMS AND CONDITIONS
- Conditions of Transaction. By submitting payment for the attached invoice (“Invoice”), Customer agrees the terms and conditions set forth below shall apply to the services and products (collectively the “Products”) to which the Invoice relates and Customer further agrees to be bound by such terms and conditions. Company expressly rejects Customer’s purchase order, or any other document or instrument issued by Customer that is not agreed to in writing by Company.
- Contract documents. To the extent there is not already an existing contract signed by Customer relating to the sale of the Products reflected in the Invoice, the Invoice and these Standard Terms and Conditions comprise the complete and final agreement between Company and Customer (the “Contract Documents”) concerning its subject matter, and supersede all prior negotiations, proposals, representations, commitments, understandings, or agreements between the parties, either written or oral. No other agreement, quotation, or acknowledgment in any way modifying any of the Contract Documents will be binding upon Company unless made in writing and signed by Company’s authorized representative. Content on a purchase order submitted by Customer shall be non-binding.
- Compliance with the Law. The parties agree that it will comply with all applicable laws, statutes, rules, regulations or orders of the jurisdiction where performance hereunder is carried out, as well as all applicable laws of the United States of America, including but not limited to the U.S. Foreign Corrupt Practices Act.
- Warranty. New Products purchased as reflected on the Invoice carry only those warranties made for them by their manufacturers. Company offers no additional warranties relating to new Products.
Unless otherwise noted on the Invoice, recertified Products carry the following warranty:
- Three (3) year warranty from the date of the Invoice for parts and labor on automated external defibrillators (AED), excluding Lifepak 500, Philips FR2, Welch Allyn AED 10 and Welch Allyn AED20.
- One (1) year warranty on all other recertified non-AED Products from the date of the Invoice for parts and labor.
There will be no charge for parts or labor to repair a recertified Product during the warranty period. Replacement parts may, at Company’s sole discretion, be new, used, reconditioned or refurbished. In the event Company elects to replace a Product, the replacement unit may, at Company’s sole discretion, be new, used, reconditioned or recertified so long as the replacement unit is functionally equivalent as the original recertified Product. Repaired or replaced Products are warranted for the remaining portion of the original recertified Product’s warranty period.
Warranties contained herein do not apply to abuse, accident, acts of God, consumable parts, accessories, improper installation or operation, and/or normal wear and tear or aging.
EXCEPT AS SET FORTH HEREIN, THERE ARE NO OTHER EXPRESSED OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE AS IT RELATES TO THE PRODUCTS. COMPANY’S SOLE OBLIGATION AND CUSTOMER’S EXCLUSIVE REMEDY FOR BREACH OF ANY WARRANTY OR FOR ANY BREACH OF THE CONTRACT DOCUMENTS SHALL BE, AT COMPANY’S OPTION, TO REPAIR OR REPLACE THE PRODUCT. COMPANY SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOST PROFITS, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES REGARDLESS OF THE FORM OF THE ACTION OR THE THEORY OF RECOVERY, EVEN IF THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES. IN NO EVENT WILL COMPANY BE LIABLE FOR ANY DAMAGES OR NONCONFORMITY OF PRODUCTS TO THE EXTENT CAUSED EITHER DIRECTLY OR INDIRECTLY BY CUSTOMER OR ITS DESIGNATED REPRESENTATIVES, EMPLOYEES, CONTRACTORS, OR AGENTS.
- Rewards/Free Use Program. Customer shall be responsible for all regular service and maintenance of any Product placed through the Company’s rewards and/or free use program.
- Delivery. Unless stated otherwise agreed to in writing by Company or specified otherwise on the Invoice, all Products shall be shipped FOB Origin, Freight Pre-Paid and Added to Invoice. Title to Products shall transfer to Customer at the time Products are delivered to the carrier, at which point Customer shall assume the risk of loss to Products. Additional handling charges may apply and will be prepaid and added to the Invoice of all open account and credit card purchases.
For international shipments, Company will only be responsible for clearing Products for export outside of the United States. Customer shall remain responsible for (i) any and all shipping, freight and transportation costs; and (ii) licensing, fees, taxes, duties, assessments, paperwork, clearance of Products for import. Title to Products shall transfer to Customer at the time Products are delivered to the carrier, at which point Customer shall assume the risk of loss to Products.
- Payment Terms and Taxes. Amounts payable under the Invoice are to be remitted by Customer to Company within 30 calendar days after the date of the Invoice, is payable in U.S. dollars. Unless specified otherwise on the face of the Invoice, Customer shall be responsible for all federal, state, and local taxes, including income, excise, use, and sales taxes, and customs and import duties. Accounts delinquent over 30 days will be charge at a rate the lesser of (i) 2% per month (or 24% per annum) or (ii) the maximum amount permitted by law. Accounts past due 45 days revert to C.O.D status.
- No Assignment. Customer shall not assign or transfer its rights, delegate or sublet its performance in whole or in part under the Contract Documents, or assign or transfer funds due hereunder, without Company’s prior written consent. Any attempted assignment or delegation without prior written consent shall be void and shall constitute a material breach of Contract Documents. The Contract Documents shall be binding upon Customer and its respective successors and permitted assigns.
- Indemnity. TO THE MAXIMUM EXTENT ALLOWED BY LAW, CUSTOMER SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS COMPANY AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS AGAINST ALL LOSS, DAMAGE, LIABILITY, COSTS, AND EXPENSE (INCLUDING REASONABLE ATTORNEYS’ FEES, ANY INJURY OR DEATH TO ANY PERSON, OR DAMAGE TO ANY PROPERTY) RESULTING FROM OR IN ANY WAY CONNECTED WITH (I) THE NEGLIGENCE OR WILLFUL ACT, OR OMISSION OF CUSTOMER OR CUSTOMER’S EMPLOYEE, AGENT, OR REPRESENTATIVE; AND (II) CUSTOMER’S USE OF ANY OF THE PRODUCTS. COMPANY SHALL HAVE THE RIGHT BUT NOT THE OBLIGATION, TO CONTROL THE DEFENSE OR SETTLEMENT OF ANY CLAIM OR LAWSUIT COVERED BY CUSTOMERS INDEMNITY HEREUNDER AND, AT COMPANY’S OPTION, CUSTOMER SHALL AT CUSTOMER’S EXPENSE (A) DEFEND ALL ACTIONS BASED THEREON, OR (B) PAY COMPANY ALL ATTORNEYS’ FEES AND ALL OTHER COSTS AND EXPENSES ARISING FROM THE DEFENSE AND SETTLEMENT THEREOF BY COMPANY-INDEMNIFIED PARTIES.
- Governing Law. This Contract Document and the rights and obligations of Company and Customer shall be governed and construed according to the laws of the United States of America and the State of Ohio, without giving effect to its conflict of laws principles. Customer irrevocably agrees that any legal action, suit or proceeding brought by it in any way arising out of this Agreement must be brought solely and exclusively in, and will be subject to the service of process and other applicable procedural rules of, the State or Federal courts in Columbus, Ohio. The United Nations Convention on Contracts for the International Sale of Goods, 1980 as amended, shall not apply to the Contract Documents.
- EEO Compliance. Customer agrees to comply with all federal, state and local laws respecting discrimination in employment and non-segregation of facilities including, but not limited to, requirements set out at 41 CFR 60 – 1.4. Customer shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans. Customer shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
- Miscellaneous. No course of dealing between the parties or any waiver of a breach of any provision of the Contract Documents shall constitute a waiver of any other breach of such provision. Should any provision of the Contract Documents be held invalid or unenforceable, the remaining terms will remain in full force and effect, consistent with the terms of the Contract Documents taken as a whole. Each party shall be deemed an Independent Contractor of the other. Neither party shall be deemed an agent of the other. This agreement shall be governed, interpreted and construed in the English language hereof, regardless of any translations that may be made into any other language.
ORDERS AND PLACE OF SALE
We reserve the right to accept or reject any and all orders, regardless of the manner in which the order is made. Orders become valid, and the sale shall be deemed made in Henniker, Merrimack County, NH; Gilbert, Maricopa County, AZ; Dublin, Franklin County, OH; Visalia, Tulare County, CA; Southaven, Desoto County, MS; and Arlington, Tarrant County, TX (as applicable) subject to the terms set forth herein.
Government agencies and municipalities may purchase on open account. All others may apply for open account status by completing a Credit Application. Individuals may purchase by prepaid orders (Money Order), Master Card, VISA, Discover, or American Express. If in our opinion the financial condition of the purchaser at any time does not justify continuance of shipment on the terms of payment specified, we may require full or partial payment in advance.
NON-WARRANTY PRODUCT RETURN POLICY
Prior to returning a product, please contact the Bound Tree Medical Customer Service Department at 800-533-0523 to obtain a return merchandise authorization (RMA) number. This will help us to expedite your return and allow us to give you the proper credit. Once you have received your RMA number please follow the return policy guidelines.
All pharmaceuticals, items with expiration dates, and items that are subject to FDA tracking requirements are not returnable. Bound Tree Medical will only accept returns for pharmaceuticals if it was an error on our part. If so, please contact us within 7 calendar days of receipt of the product to obtain an RMA number. Items received without an RMA or after 15 calendar days will not receive credit.
If Bound Tree Medical makes an error in fulfilling or shipping your order, we will promptly rectify the mistake at no cost to you. If we have made an error and you wish to return the product(s) to us, notification must be received within 15 days of invoice. Following the initial error notification, please follow the return policy guidelines:
Non-returnable Items Include:
1. Items that are special order items.
2. Items that are buy-to-order (BTO) items.
3. Items that have been marked or engraved.
4. Items returned with broken packaging or not in original packaging.
5. Customized items, any sterile product that has been opened or items determined by Bound Tree Medical not to be in resalable condition.
6. Product that is more than 60 days older than the invoice date.
Return Policy Guidelines:
1. Items returned within 30 days of the invoice date will not be subject to a restocking fee.
2. Items returned 31 - 60 days than the invoice date will be subject to a 15% restocking fee.
3. Items older than 60 days from the invoice date will not be accepted in our warehouse and will be returned to the customer.
4. Please write the RMA number clearly on the package label.
5. Enclose a copy of the original invoice or packing list in the box.
6. Send the package freight prepaid.
7. Returns must be received by Bound Tree Medical within 30 days of issuance of RMA number.
8. Items received without a RMA number will not be eligible for credit.
RETURNS FOR PERSONAL PROTECTIVE EQUIPMENT (PPE)
Bound Tree Medical has experienced a significant surge in orders for personal protective equipment (PPE) due to the outbreak of Ebola and we are working closely with our suppliers to keep up with the increased demand. To further this effort and ensure that we do not over-allocate products based upon excess order quantities, PPE products will no longer be eligible for return. Additionally, all open PO's for PPE products will not be cancellable after placement. This policy update is effective October 22, 2014. We will revisit this update when the Ebola crisis has subsided and alert you to any additional changes.
As indicated on the Bound Tree return policy, all returns require an approved RMA number. Items received without an RMA will not receive credit. Please contact Customer Service at 800-533-0523 if you have questions or would like additional information.
RETURN FOR REPAIRS
Items to be returned for repair must be prepared according to the most recent OSHA requirements. Items must be properly cleaned and verified with a statement on the outside of the package. Proof of purchase must be included with all manufacturer warranty repairs. Please contact our Customer Service Department for additional information.
All claims for damage occurring in transit must be made upon receipt of goods by customer directly to the carrier. Please save all boxes and packing material. All shipment errors must be reported immediately upon receipt to Bound Tree Medical Customer Service.
Bound Tree Medical cannot control changes due to manufacturing and may sell a product that is different than described on the website. We strongly recommend that customers closely and thoroughly inspect all products and product labels for information before administering care.
In an effort to help our customers, Bound Tree Medical has noted many products on the website as a "Latex Free" product. It is the intent of Bound Tree Medical to sell non-latex products where indicated on the website.