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Home Return Policy

Return Policy

Prior to returning a product, please contact Bound Tree’s Customer Care Department at 800.533.0523 within seven (7) days of receiving the product to obtain a return merchandise authorization (“RMA”) number. This will help us expedite your return and allow us to give you the proper credit. Once you have received your RMA number please follow the return policy guidelines below.

Subject to the guidelines below, Bound Tree will accept returns and rectify the error at no cost to you if: (i) you received expired product; (ii) Bound Tree makes an error in fulfilling or shipping your order. In such case, you must notify us within seven (7) days of receiving the product.

Please follow the return policy guidelines below:
 

Non-returnable Items Include:

  1. A product that is "special order."

  2. A product that is "buy to order."

  3. A product that is "non-stock."

  4. Items listed as "non-returnable."

  5. Items that have been marked or engraved.

  6. Items returned with broken packaging or not in original packaging.

  7. Any sterile product that has been opened or items determined by Bound Tree not to be in resalable condition.

  8. Product that is more than 60 days older than the shipment date.

  9. Recertified equipment.

  10. Short dated product (less than 9 months expiration date).

  11. Refrigerated products.

  12. Controlled substances.

  13. Preventative maintenance and service plans.

  14. Product not purchased from Bound Tree (items purchased from other wholesalers or other sources).
     

Return Policy Guidelines:

  1. Please write the RMA number clearly on the package label.

  2. Send the package freight prepaid. Please refer to the RMA to locate the return address.

  3. Items returned within 15 days of the shipment date will not be subject to a restocking fee.

  4. Items received without an RMA number will not be eligible for credit.

  5. Qualifying pharmaceutical returns will be subject to a 25% restocking fee.

  6. All pharmaceutical returns must be accompanied by a RMS and a signed Ongoing Assurance (OGA) Customer Attestation form.

  7. Eligible credit will be issued within 15 days of Bound Tree receiving the returned product.
     

RETURN FOR REPAIRS

Items returned for repair must be prepared according to the most recent OSHA requirements. Items must be properly cleaned and verified with a statement on the outside of the package. Proof of purchase must also be included with all manufacturer warranty repairs. Please contact our Customer Care Department for additional information.
 

CLAIMS

Claims of order shortages (e.g., invoiced but not received) and damages must be reported within seven (7) business days of receipt of goods. All claims of shortage will require inventory verification. If a shortage is not validated during the cycle count process, credit will not be issued. Controlled substance discrepancies must be reported within 48 hours of receipt of order per DEA regulations.